The Made Right Guarantee
Great coffee should be simple. So should fixing it when it isn't.
If your order arrives damaged, incorrect, or something simply isn't right, email us at contact@tideandbeancoffee.com within 14 days and we'll make it right.
That's the whole guarantee. There's no form to fill out, no ticket number, no returns department. We're a small team and we answer our own email.
What to send us
Just enough for us to sort it out quickly:
- Your order number
- A short description of what went wrong
- A photo, if there's visible damage — helpful, not required
You don't need to ship anything back. It's coffee; that doesn't make sense for anyone.
If the coffee just isn't for you
Taste is personal, and specialty coffee covers a lot of ground. A natural-process Ethiopia tastes nothing like a dark Sumatra, and one of them might not be your cup.
We can't take back opened bags — food safety, and common sense. But tell us what didn't work and we'll point you at something better suited. The Find Your Coffee quiz is a good place to start, or just email us and describe what you like.
Why we do it this way
Because a guarantee written in legal language isn't really a guarantee — it's a set of conditions under which you might eventually be helped.
We'd rather say the simple version and mean it. There's a person on the other end of that email address, and the whole business depends on you wanting to order again.
