Returns
Coffee is personal. So is how we handle it when something's off.
The short version
Coffee is a perishable product, which means we can't accept returns of opened bags — food safety regulations and basic common sense. But if anything is wrong with your order, we'll make it right. Damaged in transit, wrong coffee shipped, missing items, didn't arrive: email us within 14 days and we'll send a replacement, issue a refund, or apply store credit — whichever you prefer.
Reach us at contact@tideandbeancoffee.com. We respond personally, usually within a business day.
If your order arrives damaged or incorrect
Email us within 14 days of delivery with:
- Your order number
- A short description of what went wrong
- A photo if there's visible damage (helpful but not required)
We don't ask you to ship anything back — doesn't make sense for coffee. We'll send a replacement, refund the affected items, or apply store credit, your choice. Made right, every time.
If the coffee just isn't for you
Taste is personal, and specialty coffee covers a wide range of flavors. A natural-process Ethiopia tastes nothing like a dark Sumatra, and one of them might not be your cup.
We can't take back opened bags, but we'd love to help you find a coffee you actually love. Try the Find Your Coffee quiz — three questions and a personalized recommendation. Or email us and tell us what you didn't like; we'll point you at something better-suited.
Order cancellations and modifications
Once an order is placed, it enters production quickly. The window for cancellation or modification is short:
- Before the order has been packed and shipped: We can usually modify (swap a coffee, change shipping address) or cancel. Email us as soon as possible.
- After the order has shipped: We can't modify it, but we can work with you on a replacement, refund, or store credit if something's wrong on arrival.
Because orders move into production quickly, the cancellation window is shorter than for most retail products. Reach out fast and we'll do what we can.
Refunds
When we issue a refund, we refund the full amount you paid, minus payment processing fees. (The credit card networks don't return processing fees on refunded transactions, so we can't either.) For most orders this difference is small — a couple of dollars on a typical order.
If an issue is our fault — wrong coffee shipped, damaged in transit on our end, processing error — we cover the full refund including the fees. Our problem to fix, not yours.
Refunds typically appear in your account within 5–10 business days, depending on your bank.
Subscriptions
Subscribe & Save subscribers can manage everything from their customer account — change cadence, swap coffees, skip a delivery, pause, or cancel anytime. No friction, no hoops. We grow by serving customers well, not by trapping them.
Still have questions
Email contact@tideandbeancoffee.com. We're a small team and we answer email ourselves. The FAQ also covers the most common questions, and our Shipping page covers timing and delivery.
Last updated August 2026.
